Customer service: support@blucreek.com
Technical support: techsupport@blucreek.com
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BluCreek
Brewing Online Store Customer service: support@blucreek.com Technical support: techsupport@blucreek.com |
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FAQ Index
What regulations do I need to know to order your beers?Please
understand that by submitting an order to the Company, you attest: Are there any delivery restrictions for ordering your beer?
Yes, unfortunately there are some restrictions for
beer orders. We can only send beers to US addresses...
however, due to the regulations, we cannot ship to P.O. Boxes, military
addresses, or state of MA, MD, NC, GA, FL, IN, TN, KY. Also,
we currently do not ship to AK, HI, PR, USVI, Guam, U.S.
Protectorates since the
shipping is very expensive.
[ back to top ] What are your shipping methods?
Note: We may have
to use different alternative shippers when the regular carrier is not
available for certain services. However, we will make sure that your order
get shipped properly. Do you ship to P.O. Boxes?
We cannot send to P.O. Boxes for any 6pack orders since UPS
Ground will not deliver. For any other orders, we will use US Postal Service as
the Standard shipping to P.O. Boxes.
[ back to top
] Do you ship to international addresses?Yes, but please note that we cannot ship 6pack order to international addresses. We ship other orders using regular US Postal Air (please choose "International Standard Air" when placing order). For Canadian orders, choose UPS Standard (to Canada) when placing orders. We can not be held responsible for any losses or damages in any international shipments, so please let us know if you want to add insurance to your order. Please remember! Since every country has different law, each customer is responsible for any importation tariffs, local tax, duty, etc. If you plan to buy big quantity, please contact us directly. [ back to top ]How much is the shipping and handling charge?Generally, we recommend to choose "Standard" shipping for Domestic US addresses only- except to AK, HI, PR, USVI, Guam, U.S. Protectorates, please choose "US Priority Mail to Domestic Exceptions" as specified. For international orders, please choose "Standard (to Canada)" for Canadian addresses, and choose "International Standard Air" for other countries. Shipping & handling charge is added per item as stated on the table below. Here is the breakdown for the shipping options and charges per ordering quantity:
*Domestic
Exceptions apply to AK, HI, PR, USVI, Guam, U.S. Protectorates
How often do you deliver?We usually ship within 48 hours after an order is received and cleared, if it is not a holiday, Saturday or Sunday. [ back to top ]What does "backordered" mean?
When any of our products are currently out of
stock, we will indicate it as "backordered" status in its product detail.
Backordered items mean they are not currently available in our shipping
warehouse for temporary period of time until we get the new batch. You still can
place an order for it as we will reserve it for you and ship as it becomes
available.
[
back to top ] What if my order includes backordered items?
Some of our products might be in "backordered"
status. If you order includes items that are not currently available, we will
reserve them for you when they become available. As our standard policy, we will
ship all other items you ordered that are available in stock, and ship the
backordered items separately later as are available.
[
back to top ] What are your payment methods?We accept Visa and MasterCard. Please ensure that your billing and shipping addresses are correct to avoid delays in order processing. [ back to top ]Is your online ordering system secure?
Our online shopping site is hosted by Microsoft bCentral. Microsoft bCentral is
committed to protecting the privacy of your personal information on our Web
sites. When sensitive personal information (such as a credit card number and
other financial information) is transmitted over the Internet, it is protected
through the use of encryption, such as the Secure Socket Layer (SSL) protocol
to protect your information, so you can always feel safe placing an order
through our online store.
[ back to top ] Is my personal information safe?
Our company will not sell any data or customer information to any third
parties. We only use the information to process your order.
[ back to
top ] Why do I have to enable my browser to accept cookies?Our online shopping system requires
browser to be able to accept cookies in order to recognize your selection. Your
selection will be stored in a shopping cart for final checkout. Our company does
not use cookies for any purposes other than processing your order.
[
back to top ] I can't add my selection to my cart. Why?
There is a possibility that your browser is currently set as not
to accept cookies. Our online shopping system requires
browser to be able to accept cookies in order to recognize your selection. Your
selection will be stored in a shopping cart for final checkout. Our company does
not use cookies for any purposes other than processing your order.
[
back to top ] How to set my browser to recognize my selection?
Please make sure your browser can accept cookies. One of the way
is to make sure that the privacy level in your browser is not being set too
high. We recommend at least "medium high" to be compatible with our
system. You can always return the setting back once you are finished placing
your order.
[ back to top ] Can I order offline and how do I pay?Yes, you can. Please print out our mail order form (PDF file 120kb) and send it together with your payment. You can pay by credit card, check, money order, or cashiers check. Payment by personal check may delay shipment. [ back to top ]Where can I find more information about BluCreekTM products?The best way is to visit our site at www.blucreek.com You can find more information about some other BluCreek products and new updates from the company. [ back to top ]How much is the alcohol content in your blueberry ale?Our blueberry ale has 4.0% (by volume) alcohol content. We make it that way so it is easy to drink anytime of the year. [ back to top ]Why does your blueberry ale cost more than other beers?
This is because we use so much more value-added ingredients in
our beer. We use real wild Maine blueberries in every batch, not only the juice
but also the meat of the blueberry itself which make the beer taste different than
other beers.
[ back to top ] What if I still have more questions?We like to hear from you! Feel free to email us at support@blucreek.com with any questions or suggestions. We will be happy to hear and give you the answer as soon as possible. [ back to top ]
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